Start a Return or Exchange

We want you to have the best experience possible with Luna & Ella! 

Luna &  Ella will accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 7 days of receiving all items in your order.

If it is a split package order, the date you receive the final package will be the delivery date.

All swimwear, bodysuits,  intimates, jewelry, and beauty products are FINAL SALE.

Return shipping is the customer's responsibility unless it was a shipping error on Luna & Ella's part. 
  • Please submit your return & exchange request via
     https://forms.gle/t5kQbsfBRAgWpNZS7

  • Once the return is received, a member of the team will email you to confirm receipt of the item.

  • After inspection for quality, a refund will be processed to your original form of payment. Please allow 5-7 business days from the day we receive the returned package to process.

  • You should see the refund within 2-3 business days, but times may vary depending on each bank.



To start a return, please 


Please see our requirements and procedures below:


 Sale Items- All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs. 
The Following Items DO NOT Qualify For a Return of Any Kind:
• Gift Cards
• Swimsuits without tags or panty lining still attached
• Flash sale items
• Jewelry
• Sunglasses
• Intimates (i.e. bralettes)
• Bodysuits
• Hair accessories
• Hats
• Mask

 


Sending Back Returns
• The customer is responsible for the shipping and handling of all returned items.

• Original shipping fees are non-refundable.

• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.

• Shoes must be returned in their original box inside of another box or package without any damage to the shoe box. Do not ship back with the label on the outside of the shoe box.

We do not notify when items return to the warehouse, we highly advise you to keep your package tracking number when sending items back. 


**We reserve the right to refuse a return if the items do not meet the criteria above.